The environment under which financial institutions operate is changing rapidly. The behavior and expectations of both retail and corporate customers are shifting with the spread of simple, responsive and engaging experiences across the other services they consume. Technologically savvy challengers and disrupters to bank business and operating models are emerging from within and outside the financial services industry. All of this is taking place in an era of increasingly complex and more stringent regulation, supervision and capital requirements.
LinearSix was founded by a group of technology professionals with extensive experience in the financial services industry to help banks digitise and transform their business with best in class next generation technology and business processes. We believe that, instead of disrupting and displacing banks, technology such as machine learning, natural language processing, big data, cloud, distributed ledgers, open APIs and biometrics will help banks be better. These technologies represent a great opportunity to significantly improve both the customer experience and cost to income ratios. Together we want to help transform banking in this region.
At LinearSix, our focus is to help banks be better. We partner with institutions to help them achieve the following key outcomes:
Few customers currently have a strong emotional connection to or love engaging with their bank. How often do individuals recommend their bank? This leaves banks vulnerable to new entrants, particularly strong brands from outside the industry. Financial institutions must become well loved brands by thinking and acting more like retail brands. They must focus on, reimagine and embed themselves in the customer journey. We believe that banks can learn from other industries and offer far more engaging and personalised digital channels and experiences.
Retail and corporate customers have got used to the increasingly 'on demand' and instant nature of many of the services they consume. They have come to expect the same level of responsiveness from their financial services provider. We believe that process digitisation and automation tools have the ability to significantly improve turnaround times for both customer facing and internal workflows and processes in financial institutions.
Data is the new oil. While social media and retail brands are focused on the collection, organisation and use of behavioural data on their customers, few can know more about an individual or an enterprise than their bank. However, the legacy technology architectures at banks were not designed to make the best use of the vast amounts of data they capture on customers. Valuable insight on each customer is currently stuck in silos across the multiple business lines and systems institutions operate. We offer solutions that enable banks to get a single comprehensive view of each customer and offer the advice and additional services that are the most relevant and appropriate to each individual customer.
With increased competition, pressure on margins and more stringent capital requirements, the need to continually improve operational efficiency has never been greater. We offer solutions that will enable each member of the bank's team to support and service more customers without harming the customer experience.
We strongly believe that banks need to think and act more like the new generation of technology companies that were born and live online. New products and services will need to be deployed in a matter of days or weeks. The technology teams at banks will need to adopt agile software development practices such as scrum, cross-functional teams, test driven development, continuous integration and DevOps.
Over the years financial institutions have tended to adopt an insular approach to solving their problems. We believe that while banks will continue to compete fiercely and differentiate in core aspects of their offering, there is also lot of opportunity for them to collaborate with each other and the new generation of financial technology companies to create both a better customer experience and cost efficiencies.
LinearSix was founded by a group of technology professionals with extensive experience in the financial services industry to help banks digitise and transform their business with best in class next generation technology and business processes.Meet our team